WE'RE HERE TO HELP.
Frequently Asked Questions
Order
Visit us from 10am - 7pm Monday through Saturday and 10am - 5pm on Sunday
Yes, we do all repairs on-site. This allows for a more personal service and a very quick turnaround.
Yes, we love to. Learn all about it on our custom jewelry page.
Yes, we can—and we delight in breathing new life into your heirloom pieces. Use our custom form to tell us what you’re thinking, and we’ll be in touch soon.
Yes. Every Vinca ring can be resized up or down. We offer a one-time free resize with every ring purchase. If you need a resize, request one by emailing hello@vincajewelrydesign.com.
Yes, we can appraise your jewelry for $100 per piece.
We’d be delighted to. Just let us know if your piece is a gift, and we’ll wrap it beautifully for you.
Every stone is different, and color does vary. Let us know if you have any special requests or desires. While we can't guarantee an exact replica, we want you to love your finished piece and will do all we can to meet your expectations.
The difference is the gold content. 14k is made up of 58.3% pure gold—18k is 75% pure gold, appearing more ‘gold’ in color. However, 14k gold is more durable and often better suited for everyday wear.
Yes, we sell both lab diamonds and earth diamonds and would be glad to walk you through our selection.
If you are in Kansas City, bring your Vinca pieces into our store any time for a complimentary cleaning. When you can’t make it into the store, just gently scrub your pieces with a soft toothbrush and warm water mixed with mild dish soap. Rinse thoroughly and dry with a lint-free cloth. For pearls and opals, be extra careful—they’re more sensitive to heat and chemicals.
Yes, $60 per 16″.
No, we have always been family-owned and run, from our store in Kansas City. This is what allows us to offer the personal, committed service that every fine jewelry purchase deserves.
Yes, we can use the materials from your jewelry, and reimagine them as new, unique pieces.
Yes, we do.
Yes, we do this on-site.
Yes, we do this on-site.
We recommend going to your local jeweler (or us, if you are in Kansas City) to get your finger sized. Ask for your US size. Alternatively, we can send a ring sizer to you—just email us at hello@vincajewelrydesign.com. While we can't determine your ring size for you, because personal preferences vary, we will guide you.
If your jewelry is in stock, we will ship it within 2 business days of purchase. If it is out of stock, we will ship it within 4 weeks of purchase. Custom jewelry typically takes 2-4 weeks from design approval. We will always try and work to your schedule.
Not as standard, but we will do our best to get your piece to you by when you need it. Just ask—we will always accommodate you where at all possible.
Yes, for $20. We will change the batteries while you wait.
Not typically, but we can recommend potential buyers.
No, for over 30 years we’ve made our jewelry by hand, the traditional way.
Yes, we’re more than happy to use your stone.
We love redesigning heirloom pieces into something that fits your style while keeping its personal meaning.
After we agree on your design, your piece will be ready in 3-4 weeks.
Yes, we can. It’s a great way to carry the memory of your old ring into your new design.
Yes, we can. We have helped many clients change a ring that didn’t feel quite right into a piece they treasure every day.
Yes, we can.
Absolutely. Send or bring your ring to us, and we will make a band that nests perfectly.